Privacy Policy

Privacy Policy


Chester Hill Florist respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.

What information we collect and how we use it
While using this website we may request certain personal information to facilitate placing an order. This may include your:

  • Name
  • Address
  • Contact numbers
  • Email address
  • Credit card details and
  • Recipient details

We use this information in various ways: to communicate with you regarding your order, to facilitate delivery of your order and to receive credit card authorisation.

Information collected from visits to our website
When you visit our site we record the following information for our own trouble shooting, security, marketing and statistical purposes:

  • Your IP address;
  • The date and time you accessed our site;
  • The previous page you visited before visiting our site(‘referrer’);
  • The pages you have accessed and any documents downloaded;
  • The success/failure code; and
  • Your operating system.

We use web server programs to collect the above information. This information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.

No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.

Security of your personal information
All information we collect is encrypted and transmitted to Chester Hill Florist using SSL technology. Your information is then stored on our firewall-protected network. For more information regarding security please read our security policy.

Disclosure of information
We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.

We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.

If a recipient requests information about who sent them a gift, this information will not be provided without your expressed permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such all orders are considered to be anonymous unless you tell us otherwise.

After all, sending a gift should be a private affair!

Chester Hill Florist emails and mailing lists
Anyone can choose to receive Chester Hill Florist's e-newsletters and at any stage you wish to stop receiving any promotional emails simply unsubscribe.

We do not support, condone or participate in Spam email!

Access to your information
You will always have access to your personal information and can update, change or correct it at any time. You can do this by loging into your account.

Additional Privacy Information
If you are interested in obtaining additional information of privacy, you can visit the Australian Federal Privacy Commissioner’s Website at                        


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