Returns & Refunds

Returns & Refunds

 

Chester Hill Florist are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order meeting expectations. In these circumstances we suggest you contact Chester Hill Florist directly as soon as possible to discuss a favourable resolution to your concerns.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

Any refunds for online or over the phone orders are credited back the original credit card on which the order was purchased.
 

Order Cancellations

If for any reason an order needs to be cancelled, please contact Chester Hill Florist as soon as possible.

Cancellations are subject to the following conditions:

• Orders which have left with our couriers cannot be cancelled.
• Orders which have not yet been prepared by our florists may be cancelled. 
• Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
 

Re-Delivery
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $10.00 redelivery fee will apply. If Chester Hill Florist is in any way responsible for the redelivery this redelivery fee will not apply.

 

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